Privacy Policy

Information we collect

We may collect contact information, company information, property and claim details, requested services, messages, and documents you choose to submit. Uploaded files may contain information about an insured, property owner, property address, claim, loss, contractor, carrier, or repair project.

We also use Google Analytics to collect website-usage information such as pages viewed, general location, device or browser information, referral source, and interactions with forms or contact buttons. Analytics information is used to understand and improve the website and is not added to your claim file as evidence.

How we use information

We use submitted information to respond to inquiries, evaluate service requests, prepare estimates or documentation, administer assigned files, communicate about services, maintain business records, protect the website, and improve our operations.

We do not sell personal information submitted through our website forms or claim-document upload process. We do not use submitted claim documents to publicly identify a customer, insured, property, carrier, or claim without appropriate authorization.

How information may be shared

Information may be provided to service providers that support website hosting, secure storage, analytics, email delivery, payment processing, and other business operations. These providers receive information only as needed to perform their services. We may also share information when authorized, required by law, necessary to protect rights or safety, or needed to address fraud or security concerns.

If our services are requested through a contractor, restoration company, property owner, or other authorized participant, relevant file information may be communicated among the people and organizations involved in that assignment as permitted by the service relationship and applicable law.

Claim files, retention, and security

We retain information for as long as reasonably necessary to respond to the request, perform the service, maintain business and accounting records, resolve disputes, enforce agreements, and meet legal obligations. Retention periods may differ based on the type and status of the file.

We use administrative, technical, and physical safeguards intended to protect information. No transmission, storage method, or online system can be guaranteed completely secure. Do not submit Social Security numbers, bank information, passwords, medical records, or other information that is not reasonably necessary for the requested estimating or documentation service.

Analytics, cookies, and third-party services

Google Analytics may use cookies or similar technologies to measure website activity. You can control cookies through your browser and may use Google's Analytics opt-out browser add-on. Blocking some technologies may affect how portions of the website function.

The website may link to or embed third-party services, including Matterport and payment services. Their privacy practices are governed by their own policies, not this policy.

Google Analytics opt-out browser add-on ↗

Your choices and requests

You may contact us to ask about personal information associated with your website submission or to request correction or deletion. We may need to verify your identity and may retain information when required for an active service, business record, dispute, security issue, or legal obligation.

This website and its services are intended for adults and businesses and are not directed to children under 13. We do not knowingly solicit personal information from children under 13 through this website.

Policy updates and contact

We may update this policy to reflect changes to the website, our practices, or applicable requirements. The effective date above identifies the current version.

For privacy questions or requests, contact Claim It Solutions at info@claimitteam.com or (888) 693-2425.